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Personal Charm In Telephone Voice

2009/1/7 16:54:00 41945

Your relationship with users starts at the very moment you answered the phone.

What you have taken

Communicate

The degree of user satisfaction and user satisfaction determines whether the user will accept and identify the company's products / services, determines whether he will cooperate with you again, and most importantly, his satisfaction with the company and loyalty.

Voice quality includes high bass, rhythm, volume, intonation and cadence.

Intonation is like drawing, which directly affects the reaction of customers.

In a sense, voice is the second appearance of human beings.

The subtle difference between the pronunciation and pitch of a word is far beyond our imagination. It can read many contents in the user's voice in the first few notes of the telephone number.

Your pronunciation, intonation and tone change account for 84% of your credibility.

So please add color to your voice.

A person has to call 110 thousand or 550 thousand times in his life. How can you tolerate any flaws or disappointments in your voice?

How do you improve your voice?

Prescription (1): drink a mouthful of water before going to work, take a deep breath, then relax and smile.

Articulation is like a string of pearls coming out of the mouth.

It can be summed up as follows: breath sinking, larynx relaxation, not stiff, not crowded, and sound through; (pronunciation)

The pronunciation is light, and the Pearl flows like a stream.

(enunciation)

Prescription (two): regular intonation exercises. Example: the following part of the sentence is highlighted in the bold part, please feel the difference in what it means.

The leader said that the call was answered by you.